Terms and Conditions

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Terms and Conditions

1. Distance Selling Regulations (DSRs)

Whybee ltd sells goods online according to the Distance Selling Regulations 2000 and we adhere to the mail order code of practice.

2. Contact Information

Our address is Gaghills Mill, Gaghills Road, Waterfoot, Rossendale, Lancashire, BB4 9BB. Our email address is sales@whybee.co.uk. Our VAT registration number is 837 883377.

3. Sales Contract

When you make an order from our website you are entering into a sales contract based on our terms and conditions. Completed payment is confirmation that your contract has started.

4. Ownership of Goods

All goods belong to Whybee Ltd until paid for in full.

5. Website Pricing

For UK and EEC buyers, our prices displayed include VAT. The price displayed for Worldwide buyers does NOT include any VAT. Postage and packing charges are calculated at check out based on your location. Website prices can be changed at any time.

6. Promotion Discount Codes (eg.YBR5/YBR10) Terms and Conditions

Promotion codes are only valid for orders placed online on www.whybee.co.uk

Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with www.whybee.co.uk

Whybee reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.

Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.

Only one promotion code can be used per order.

Promotion codes are not valid in conjunction with any other promotion.

In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping charged on the original order.

In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping, gift wrap or gift card costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return - you should place a new order using the original promotional code.

In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any delivery or gift box costs charged on the original order, will be returned to the customer.

In the event of any returns meaning that the order no longer qualifies for the promotion advertised, ybracing.com reserves the right to deduct the value of the offer from the refund.

ybracing.com reserves the right to change these Terms and Conditions at any time.

7. Online Payment Methods

We accept online payments via Paypal through the website checkout only. We do not accept any form of money order or bank transfer. We do not accept credit cards over the phone. We retain the right to refuse any payment based on our terms and conditions.

8. Item Specification and Description

Goods displayed on our website are listed using the manufacturer’s fitment information and specification. Whilst we do our best to check the accuracy of the fitting guides, we cannot be held responsible for any non fitting item based on our descriptions.

9. Order Processing Time

Please allow up to 72 working hours for your order to be processed. Working hours are 9am-5pm Mon-Fri. It does not include evenings or weekends. This is a maximum time, during working hours, and subect to stock levels, orders can be sent within a few hours.

10. Stock Status

Although we carry large stocks, we do not guarantee that at the time of order all goods ordered will be in stock.

11. Dispatch Time

Please allow up to 30 days for your order to be delivered. If there is a delay with your order and there is a possibility it may take longer than 30 days, we will contact you by email to discuss an alternative delivery period or a cancellation. We do of course endeavour to send all items that are in stock immediately.

12. Courier Delays

We cannot be held responsible for any delivery delays occurring after we have dispatched your order. We have online tracking services for our couriers and all goods sent are insured to the standard courier level. UK first class and International Airmail items are NOT trackable services.

13. Consumer Cancellation Right

Consumers have a cooling-off period of seven working days (not including bank holidays or weekends) in which to cancel the sales contract, starting from when the goods are received. The exception to this right, is if the goods supplied are customized to the consumers own specification or have been specially ordered for the consumer.

14. Cancellation Procedure

Consumers must tell us in writing or in another durable medium such as email, if they want to cancel but not by telephone. Cancellations will not be accepted 30 days after the goods have been delivered.

15. Returning Goods

The consumer must return all goods at their own expense using a trackable service. We cannot be held responsible for any undelivered returned items. The exception is if we have supplied goods incorrectly we will arrange collection. This only applies to incorrectly dispatched goods, it does not apply to items that are unsuitable for application or ones that do not fit. We retain the right to refuse any return item based on our terms and conditions. You must include your name, address, email, order reference number and reason for return. Failure to do so will result in delays in your return process. Goods that have been damaged or modified in any way will not be accepted.

16. Refunds

Refunds will be processed as soon as possible after the consumer has exercised a cancellation right, but please allow up to a maximum of 30 days. We retain the right to refuse any refund based on our terms and conditions.

17. Warranty / After Sales

We do not offer any warranty or guarantee with our goods. If the goods are defective they will be exchanged. We do not accept responsibility for any defective goods caused when fitting or in the consumers care.

18. Complaints Procedure

If you have a complaint about our goods or services please write to the Sales Manager, Gaghills Mill, Gaghills Road, Waterfoot, Rossendale, Lancashire, BB4 9BB

If you have any questions please email us on sales@whybee.co.uk and we will be glad to help!