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Frequently Asked Questions
Click here to see our Terms & Conditions
- Who are we?
Whybee have been trading on the internet since 2003. We are based in Lancashire, United Kingdom. We only sell brand new genuine products direct from the manufacturers. We have the experience and expertise to offer the best possible service to all our customers. We have made our website very easy to browse and order, but if you have any questions or feedback then please email us with your comments.
- Why buy from us?
We offer some of the best value prices in Europe and carry large stocks in our UK based warehouse. With direct links to the manufacturers, we can quickly check stock and order any obscure items that we do not carry in stock. We offer a fast efficient mail order service and most popular items are delivered within a few days in the UK.
- Why are we cheaper than most other places?
We cut out the middle men! When you buy from us you can be sure your product has come direct from the factory and straight to your door. We offer a very competitive postage rate to the UK and overseas. As we are internet mail order only, we do not have the overheads of retail premises or staffed phone lines. This means we can pass our cost savings directly on to our customers.
- How do you buy off our website?
We have made this process very simple! You can make an order in two different ways. You can pay by cheque/postal order made out to "Yates & Bloomfield" by simply printing off your completed shopping basket on screen and sending it to us in the post. Our address for payment is Yates & Bloomfield, Unit 12A, Waterfoot Business Centre, Rossendale, Lancashire, BB4 9HU. Alternatively, and this is the quickest and easiest method! You can pay by credit or debit card using the hugely popular online payment system PAYPAL. This is the most secure payment system currently available on the internet so it is a very safe way of paying. To pay by PAYPAL all you need to do is add the items to the basket, and click the "Pay Now" button to check out, the simply follow the PAYPAL instructions.
- Can I order over the telephone?
We are sorry but at this time we do not accept any orders over the phone. All orders must be placed online using our website, so they can be automatically processed by our order system. This is to help reduce the risk of credit card fraud and it also enables us to offer a more efficient traceable service to our customers.
- How do I change or remove an order from my shopping basket?
If you would like to remove an item from your basket simply change the quantity to zero and click update. The same process applies to changing the quantity of any item.
- How do I cancel a completed order?
Cancellations are subject to our terms and conditions. You need to inform us by email within 7 days of the order date.
- How soon do you send an order after payment has been received?
If your item is in stock we aim to dispatch it within 48 hours if you have paid by PAYPAL. If you have sent a personal cheque, it will take five working days for your cheque to clear from the date it was paid in, before we can process your order.
- What if my item is not in stock?
Please be aware we carry huge stocks of OMP with deliveries every single week from Italy. If we haven’t got it in stock the chances are no one else in the UK will have it either! If your item is not in stock it means it will probably be on a back order from OMP waiting for delivery. In this case we will inform you of the back order status and an estimated delivery date. Some of the rare products that we don’t sell often are ordered from OMP when an order comes in for one, if OMP have it in stock it will take 7-10 days to arrive with us, before we can dispatch it to you. In all cases we do advise that you allow up to 28days for delivery as per our terms and conditions.
- How much is postage and packing?
Please use the shopping basket to find out the postage rate to your location. Add the items to your basket, then click on your country from the drop down list - this will show the postage cost and total price.
- How is my item posted?
The smaller products are sent by Royal Mail first class post/airmail. We use Parcel Force 24/48hr services in the UK, Euro48 service to Europe and Scheduled service to worldwide destinations for larger or high value items. Roll cages and larger items are sent by a specialist courier who does charge us more for this service. We have online tracking facilities and proof of delivery receipts for courier deliveries, so you can be sure exactly where your order is at all times in transit.
- How is my item packed?
Your item is treated with great care and attention, many products are boxed, and then bagged, and all larger items are protected by strong boxes.
Smaller Items are bubblewrapped where necessary.
- What should I do when the courier delivers my item?
This is very important! Before signing for your delivery off the courier, please check the box and contents to ensure they are not damaged. If they show any possible sign of damage please sign for the delivery as "damaged" or "unchecked". If you later discover your item has been damaged by the courier but you did not sign for it as damaged, then we cannot make a claim off the courier for the damaged goods. When you sign for the delivery, you are signing for as "accepted in good condition".
- What if the item I ordered does not fit?
If you have used the search engines correctly then this shouldn’t happen! However we understand that customers can sometimes make mistakes - we are human too :-). If your item does not fit please email us immediately on sales@whybee.co.uk with the details of what you have bought We will investigate the item you bought and why it will not fit. We can then offer you an exchange or refund.
- How do I return an item?
Please email us first to let us know why you are returning it, so we can solve any problems at this point. If you then need to return an item to us, please pack it carefully in the original box, undamaged and unused. Then send it to us at: Whybee Returns, Unit 12A, Waterfoot Business Centre, Rossendale, Lancashire. BB4 9HU. The cheapest way to send it back is probably using Royal Mail Parcel Service at any Post Office that costs around £3-10 for an average sized parcel. Please include your name, address, email, order reference and reason for return.
- What is the best way of contacting you?
We are an internet based mail order firm so to contact us please email on sales@whybee.co.uk. We aim to answer all emails within 48 hours. Please provide as much information on your email as possible so we can answer your enquiry quickly and efficiently. Please be aware we are only available to reply to emails office hours Monday to Friday.
- Where can I find a list of your terms and conditions?
Please see our Terms & Conditions.
If you have any questions please email us on sales@whybee.co.uk and we will be glad to help!
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